This is a commitment to our customers, Scala Gears provide a warranty on every item we sell. Please remember that the warranty specifically covers manufacturing defects only.
- The original invoice of the product issued by an authorized reseller/dealer must accompany the warranty claim.
- Products purchased less than the MRP under offers or discounts will not be covered under warranty.
- You may approach the reseller or dealer for assistance or mail the Company directly at firstname.lastname@example.org
- You can’t claim without valid invoices. Warranty claims can be done only at our Pune service center.
Warranty Guidelines for Helmets:
One years of warranty provided by Scala Gears against manufacturing defects all helmets distributed through our authorized dealers.
It does not cover damage caused by improper care, mishandling, misuse, neglect, any customization or unauthorized alterations/repairs by end user, or any contact with the chemical products on helmet paint and on the visor, or any high intense heat source, accident or fall, damage to paint by usage, or any cracks on fabrics by using, using in abnormal conditions, paint fade due to prolonged exposure to sunlight/UV light, particularly for high-viz and bright colors or the natural wear and tear of materials that occurs after extended use, scratching and marks on the visor & external parts.
Warranty Guidelines for Apparels:
Six month of warranty provided by Scala Gears against manufacturing defects all apparels distributed through our authorized dealers.
Scala Gears will not responsible for problems occurring due to reasons like crash or fall, any customization like glue, paint, stitching or any patches, improper handling or misuse of the products, paint fade due to prolonged exposure to sunlight/UV light, specifically for high-viz and bright colors, any wear or tear due to use, damage to stitching, zippers, buttons, due to improper usage, ageing/damage of inner fabrics/liners due to usage.
Procedure For Warranty Claim:
All Scala Gears products approved for a warranty claim will be repaired or replaced by the company. Our aim is to examine each claim on an individual basis and work with the customer towards resolving the claim in a mutually. If the product is not available or discontinued, we will provide other alternative model for you. There will be no refund if the product is not available. The replacement will be done if the product is in stock.
Before sending the item to us for warranty claim, you need to send the following details at email@example.com along with a scanned copy of Proof of Purchase/Invoice Copy.
Details to be mentioned in the email are as follows:
1) Customer Name
2) Purchase Date
3) Description with images
4) Scanned copy of Invoice/Bill
You are requested to ship the replacement of the products to Scala Gears address.